UAEN Service Engineer

Onsite

UAEN Service Engineer

Total Experience : 2 Years

Location : Dubai, United Arab Emirates

See more details and required skills

Responsibilities

Summary:

The Service Engineer diagnoses troubleshoots and resolves photocopy machines and printers issues in a timely and cost-effective manner and promotes and maintains a high level of customer satisfaction with our products and services. The service engineer works with clients to maintain a comprehensive and timely solution. In addition to resolving issues, technicians also perform routine maintenance and meet with clients every so often to ensure devices continue working efficiently.

Responsibilities:

Provide customer service and support during field visits and tie workflow to schedules to ensure maximum efficiency.
Manage all on-site installation, maintenance, repairs, and testing tasks to ensure proper documentation of all related processes.
Diagnose errors and technical problems and determine proper solutions to produce timely and detailed service reports.
Satisfy customer needs by making appropriate recommendations and briefings using appropriate field automation systems, procedures, and protocols.
Establish assistance by studying system requirements, including ordering and gathering essential components and parts, completing the installation, and performing quality assurance tests.
Maintain customer satisfaction by using creativity and ingenuity to investigate complaints, identify resolutions, suggest enhanced operating techniques, and recommend system improvements.
Service existing accounts by analyzing work orders, planning a daily travel schedule, reviewing concerns, conducting tests, and resolving problems
Maximize equipment up-time through timely response and effective and efficient repair with selective customer training to ensure high levels of customer satisfaction
To maintain maintenance records, service reports, and service cycles of photocopy machines and printers.
Adhere to the Preventive Maintenance cycle of machines and carry out preventive maintenance to avoid frequent breakdowns of machines.
Estimate the cost and the time required for the repair of the machines.
Forecast of spares and consumables.
Provide accurate feedback with call close information, parts usage reporting, and customer meter readings.
Analyze customer needs, recognize business opportunities, and influence sales volume growth.
Communicate and interact with customers, field service, sales, management, and administration in a way that is courteous, positive, and professional.
Update the product knowledge by regularly participating in RICOH online learning platform.

Job Specific Skills:

High-level ability to test, troubleshoot, service, and repair printers and MFPs, MFDs/Photocopiers.
Ability to adapt to dynamic work schedules and flexible shift.
Keen to learn new technologies and techniques.
Excellent Customer service, Communication, and Self-management.
Must have UAE’S driver’s license.

Qualifications:

Bachelor’s degree or Diploma in Electrical, Mechanical or Electronics

Additional: Certificate in Printing Technology

Required Experiences:

5+ years’ service experience in the office automation industry or relevant role